Serena joined the team as a Negotiator in 2023
Which book or movie impacted you most growing up?
My favourite book and film growing up was Matilda
What’s on your bucket list?
Seeing the northern lights
What’s your favourite restaurant & why?
The Fat Badger in Harrogate because it’s where we always go for special occasions.
What are you passionate about outside of work?
Seeing live music and going on long walks
What were your favourite subjects in school?
Art and textiles
What was your first job?
A Saturday girl in a local salon
Would you rather go on a relaxing vacation or an adventure hike?
Relaxing vacation
What game show do you think you could win?
Catchphrase
If you could be any animal, what would you be and why?
One of my lhasapoos because they are so spoilt
What would the title of your autobiography be?
D’you know what I mean?’