Tenants Frequently Asked Questions

  1. What is the first step I should take when I want to rent a property in either Sherburn-in-Elmet, Goole, York and Selby? Easy! Contact Jigsaw Letting. Here at Jigsaw Letting we take pride in our professional level of service that we offer the tenant. We know that our reputation depends on our quality of service, integrity and a continuing commitment to high standards within all the properties that we have listed to let. Just give us a call and a friendly member of our staff will help you find your perfect home.
    Our aim is to give tenants a standard of service that is unrivalled and to keep them informed every step of the way. Our approach is to make letting a home a simple move, combine this with the wealth of knowledge and understanding of the areas that we have properties to let; you can understand why we pride ourselves to be one of the best letting agents in Yorkshire.
  2. Who is responsible for contacting utility companies after I move in? You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.
  3. When will the rent leave my account? Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).
  4. What happens if my rent is paid late? Any problems with late rental payments should be conveyed to Jigsaw Letting immediately. Arrears letters will be issued if rent remains outstanding beyond 5 days after it was due.
  5. If I have any problems during my tenancy who do I speak to? If you property is managed by Jigsaw Letting please contact us.
  6. If I want to serve notice to vacate my property what should I do? Notice would need to be served in accordance with your particular lease agreement and delivered to Jigsaw Letting in Selby. The notice required is 1 month's notice from rent date.
  7. What penalties will I incur should I break my lease agreement early? The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.
  8. How will my payments cease at the end of my tenancy? You should contact your bank directly to cancel your standing order once the last payment has left your account.
  9. What should I do with the keys at the end of the tenancy? Unless specific instructions are given by your landlord keys should be taken to your local Jigsaw Letting office in Selby. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy. Please note that you will be liable for rent on a daily basis until the keys are returned.
  10. What expenditure should I expect at the end of the tenancy? As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.
  11. What is the Tenant Deposit Scheme? Your deposit will be protected by the Tenancy Deposit Protection Scheme. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Jigsaw Letting will register the deposit on your behalf.
  12. When is my deposit returned to me? Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Jigsaw Letting has received instructions regarding the deposit from the Landlord, the money will be returned to your account, less any agreed deductions. This typically takes 14 working days and generally no more than 28 days.

Read more about Goole, Selby, York, and Sherburn-in-Elmet Letting Agent Jigsaw Letting.

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